Help Desk Software

Help desk software allows organizations to resourcefully and efficiently meet user queries and issues related to technical and functional processes. It has core functionalities like knowledge base management, ticket/issue tracking, alerts/escalation, self service portal, and service level agreement (SLA) management.

It has both cloud based and on premise deployment options. It also comes with different modules some of which offer features that include IT asset management systems/network management, reporting, mobile support, and remote support.