A Field Service Management Software allows businesses to manage interaction and workflow administration with employees in the field. The software enables an open and continuous line of communication between the field employees and the office in service industry businesses. Its main functions allow access to customer data, scheduling tools, work location tracking and asset data.
The software achieves effective coordination between onsite work, office and warehouse. It is being increasingly offered as a cloud based product. Its core features include Dispatch management, Scheduling, Work order management, Contact database, Service history tracking, Trouble ticketing, Repair centre, and SLA compliance tracking and reporting. More advanced functionalities also include mobile access.