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Technical
Support
This
article will describe some general troubleshooting steps applicable
to most, but not all printers. It is not possible to describe all
of the steps one might take to fix every make, model, and type of
printer, but in many cases these simple set of procedures and a
logical approach may save you a trip to a repair shop
Check
it First
- Check
all of the cables.
- Make
sure the power is on. Turn off and back on again.
- Reselect
the printer in the Chooser.
- Reload
the printer software and select in the Chooser.
-
Reload the application software.
For
more detail
How
Manage Toner Cartridge
Toner
cartridge storage
Do
not remove the toner cartridge from its package until you are ready
to use it. The shelf life of a cartridge in an unopened package
is approximately 2.5 years. The shelf life of a cartridge in an
opened package is approximately 6 months.
CAUTION:
To prevent damage to the toner cartridge, do not expose it to light
for more than a few minutes.
Toner
cartridge life expectancy
The
life of the toner cartridge depends on the amount of toner that
print jobs require. When printing text at 5% coverage, an HP LaserJet
1100 toner cartridge lasts an average of 2,500 pages. This assumes
the print density is set to 3 and EconoMode is off. (These are the
default settings.)
Saving
toner
To
save toner, select the EconoMode option in your printer properties
settings. EconoMode (Save Toner) allows the printer to use less
toner on each page. Selecting this option will extend the life of
the toner cartridge and reduce your cost per page, but will reduce
print quality.
Redistributing
toner
When
toner is low, faded or light areas may appear on a printed page.
You may be able to temporarily improve print quality by redistributing
the toner. The following procedure may allow you to finish the current
print job before replacing the toner cartridge.
NOTE:
If the scanner is attached, it may be
necessary to move the printer to the edge of the work space before
opening the printer door in order to get the full range of motion.
1.
Open the printer door and remove the toner cartridge from the printer.
CAUTION:
To prevent damage, do not expose the toner cartridge to light for
more than a few minutes. Cover it with a sheet of paper.
2.
Gently shake the toner cartridge from side-to-side to redistribute
the toner.
CAUTION:
If toner gets on your clothing, wipe it off with a dry cloth and
wash clothing in cold water. Hot water sets toner into fabric.
3.
Reinsert the toner cartridge into the printer and close the printer
door. If the print remains light, install a new toner cartridge.
How
Changing the toner cartridge
1.
Open the printer door and remove the old toner cartridge. See "Core"
for recycling information.
2.
Remove the new toner cartridge from the packaging, and then gently
shake it from side to side in order to distribute the toner evenly
inside the cartridge.
CAUTION:
To prevent damage, do not expose the toner cartridge to light for
more than a few minutes. Cover it with a piece of paper.
3.
Bend the tab on the right side of the cartridge to break it loose.
CAUTION:
If toner gets on your clothing, wipe it off with a dry cloth and
wash clothing in cold water. Hot water sets toner into fabric.
4.
Pull the tab until all the tape is removed from the cartridge.
5.
Insert the toner cartridge in the printer. Be certain that the toner
is firmly in position, and then close the printer door.
Cleaning
the Toner cartridge Area
Cleaning
the toner cartridge area is not necessary on a regular basis. Before
cleaning, look for excessive toner in the compartment.
WARNING:
Before cleaning the printer, turn the printer off by unplugging
the power cord, and then wait for the printer to cool.
1.
Turn the printer off by unplugging it, and then wait for the printer
to cool.
2.
Open the printer door and remove the toner cartridge.
CAUTION:
To prevent damage, do not expose the toner cartridge to light for
more than a few minutes. Cover it if necessary. Also, do not touch
the black-sponge, transfer roller inside the printer. By doing so,
you can damage the printer.
3.
With a dry, lint-free cloth, wipe any residue from the paper path
area and the toner cartridge cavity.
4.
Replace the toner cartridge and close the printer door.
5.
Plug the power cord back into the printer.
MICR
Toner
MICR
stands for Magnetic Ink Character Recognition and is used to describe
the special numbers and symbols you typically see at the bottom
of checks. The most common use of MICR toners is in electronic check
printing and security documents. MICR toners, along with special
firmware, software and paper allow owners of desktop laser printers
to print their own checks on demand which can provide substantial
savings.
Paper Specification
Supported
paper types
The printer
accepts a variety of media, such as recycled paper, labels, transparencies,
vellum, and custom-size paper. Properties such as weight, grain,
and moisture content are important factors affecting printer performance
and output quality.
The printer can use a variety of paper and other print media in
accordance with the guidelines in this document. Paper that does
not meet these guidelines may cause the following problems:
It is possible
for paper to meet all of the guidelines in this document and still
not produce satisfactory results. This might be the result of improper
handling, unacceptable temperature and humidity levels.
Before purchasing a large quantity of paper, make sure it meets
the requirements specified in this document. Always test paper before
purchasing a large quantity.
Guidelines
for using paper
For best
results, use conventional 20 lb (75 g/m 2 ) paper. Make
sure the paper is of good quality, and free of cuts, nicks, tears,
spots, loose particles, dust, wrinkles, voids, and curled or bent
edges.
If you are unsure what type of paper you are loading (such as bond
or recycled), check the label on the package of paper.
Some paper causes print quality problems, jamming, or damage to
the printer.
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Symptom
|
Problem
with Paper
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Solution
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Poor print
quality or toner adhesion.
Problems with feeding.
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Too moist,
too rough, too smooth, or embossed; faulty paper lot.
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Try another
kind of paper, between 100-250 Sheffield, 4-6% moisture
content.
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Dropouts,
jamming, curl.
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Stored improperly.
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Store paper
flat in its moisture-proof wrapping.
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Increased
gray background shading.
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Too heavy.
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Use lighter
paper.
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Excessive
curl.
Problems with feeding.
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Too moist,
wrong grain direction or short-grain construction.
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Use long-grain
paper.
Print using the straight-through output path.
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Jamming,
damage to printer.
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Cutouts or
perforations.
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Do not use
paper with cutouts or perforations.
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Problems
with feeding.
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Ragged edges.
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Use good
quality paper.
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NOTE:
Do not use letterhead paper that is printed
with low-temperature inks, such as those used in some types of thermography.
Do not use raised letterhead.
The printer uses heat and pressure to fuse toner to the paper. Make
sure that any colored paper or preprinted forms use inks that are
compatible with the printer temperature (392 degrees F or 200 degrees
C for 0.1 second).
Labels
When selecting
labels, consider the quality of each component:
-
Adhesives:
The adhesive material should be stable at 392 degrees F (200
degrees C), the printer's maximum temperature.
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Arrangement:
Only use labels with no exposed backing between them. Labels
can peel off sheets with spaces between the labels, causing
serious jams.
-
Curl:
Prior to printing, labels must lie flat with no more than 13
mm (0.5 inches) of curl in any direction.
-
Condition:
Do not use labels with wrinkles, bubbles, or other indications
of separation.
Transparencies
Transparencies
used in the printer must be able to withstand 392 degrees F (200
degrees C), the printer's maximum temperature.
Card
stock and heavy media
Many types
of card stock can be printed from the paper input tray, including
index cards and postcards. Some card stock performs better than
others because its construction is better suited for feeding through
a laser printer.
For optimum printer performance, do not use paper heavier than 42
lb (157 g/m 2 ). Paper that is too heavy might cause
misfeeds, stacking problems, paper jams, poor toner fusing, poor
print quality, or excessive mechanical wear.
NOTE:
Printing on heavier paper may be possible if the tray is not
filled to capacity, and paper with a smoothness rating of 100-180
Sheffield is used.
Card
stock construction
Smoothness:
36-42 lb (135-157 g/m 2 ) card stock should have a smoothness
rating of 100-180 Sheffield. 16-36 lb (60-135 g/m 2 )
card stock should have a smoothness rating of 100-250 Sheffield.
Construction:
Card stock should lie flat with less than 5 mm (0.2 inch) of curl.
Condition:
Make sure card stock is not wrinkled, nicked, or otherwise damaged.
Sizes:
Use only card stock within the following size ranges:
If
cards curl or jam, print using the straight-through output path.
Set
margins at least 2 mm (0.08 inch) away from the edges of the paper.
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